Политика возврата денежных средств

Effective from 3 October 2026.

A prepayment is made to confirm the booking. In addition, a refundable security deposit is paid — insurance for the condition of the apartment and compliance with the house rules. As a rule, the deposit equals the price of one night; the exact amount is shown on each apartment's page.

Cancellation and prepayment refund

• 3 days or more before check-in — 100% of the prepayment is refunded;
• 1–3 days before check-in — 50% of the prepayment is refunded;
• less than 1 day before check-in — the prepayment is not refunded.

The deposit is returned after check-out if the apartment is undamaged and the house rules were observed. To cancel, contact us by phone or messenger listed on the Contacts page. The notice period is counted from the check-in time specified for the apartment.

Contact information

If you have questions about our refund and cancellation policy, contact us by email: support@posutochno.kh.ua or by phone +380503007980.